primark.com

Poor Service, Awful In-store Experience - Why bother when there is better

I was told if I was to contact customer services that you would be able to help. This week I tried to return some items that I bought before my holidays and I was refused the return or exchange for items I had taken to the till due to them being slightly outside the 28 return date. I explained to the store attendant and then supervisor that I am 28 weeks pregnant and have been poorly and unable to return these items. The items I wanted to return total between £50- 60 which is a lot to lose with items that don't fit me and a few that didn't fit my children. As you are aware there is a bit of a culture with Primark that encourages us to spend freely with lower prices, however I am so disappointed that I have done that and been met with such a strict returns policy. As a bit of insight I would like to say I was 25 weeks pregnant when I bought these items, your changing rooms on the women's wear level were closed, the store was extremely hot, staff directed me to other changing rooms that were just as busy and then then I queued for about 30 minutes to make my purchase. Its really hard and a challenge to shop there when you are not pregnant never mind pregnant. At the very least I was only expecting to exchange - no more but I travelled all the way to Warrington to have a wasted journey and it just really upset me as other retailers (like New Look) didn't even ask they just did the returns without a query. I was even more disappointed that the human factor didn't exist to understand the challenges as a pregnant woman in your store has had and why I just bought items without trying on. With other retailers relaxing their returns policy, some going to unlimited! It’s clear that it encourages repeat purchases that are far more valuable.PRIMARK VALUE NO ONE just want you in and out of their stores and your money. Zero service. Get to a better shop, plenty that have better quality online and in stores like new look that deliver to your door and don’t have this issue. First store that I’ve ever known not to even exchange with a receipt even after the date! It was a day or two!

Date of experience: Sep 14, 2022