Went to return a couple of items. The first were socks that had rubber around the rim of the sock to help them stay up and the second was a shirt. The socks had caused a dermatitis where the rubber had contact with my skin and the shirt had a pen mark on it that I hadn’t noticed on purchase. The customer services assistant Karam called her manager. The manager, Samya, told me that the socks couldn’t have caused me dermatitis as no other customers had complained. With regards to the pen mark, she told me that items are meticulously checked on the shop floor and an item would never be sold with a pen mark on it. I had to argue with her before she issued the returns but her attitude remained poor and argumentative.
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