I wish I could give it less than one star …. I have kids and shop at Primark frequently - yesterday I tried to exchange a pair of shorts (all labels and tags still on) my daughter had bought the week before for a larger size …didn’t have the receipt - but had the payment on my card which I tried to show the cashier ….she agreed she could see it was a straight exchange but would need her supervisor - I could see the supervisor approaching and even before she heard what I needed - she was clear - no receipt - no refund ! I was very kind and calm and replied that that was ok - I didn’t want a refund, I wanted a simple exchange - to which she responded - No - no receipt - no exchange, then walked off. The cashier was so embarrassed - especially as I had a full basket with £140 quids worth of clothes in ! I told her to keep the shorts and donate them - but she had to refuse as it was against policy ! The whole thing was outrageous and old fashioned - most shops work on barcodes now - not paper receipts … Primark needs to adapt and evolve and put some effort into training their staff to be more professional, empathic and kind !!
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