Appalling customer service. There is no telephone help whatsoever at the Harrogate store, or indeed the Head Office. I have tried no less than 9 times to make contact, over the past week, the line rings out for a short period of time, and then the line clears down, BEFORE anyone speaks to the customer. Resorting to e-mail is hardly any better because I have had around 3 responses to my e-mail from the same advisor, who doesn't seem to be able to understand what I am trying to ask! Auto- pilot responses are no good! All I wanted was to request an extension of a few days extra( to the date on my receipt) to return an item which didn't fit.I have to drive almost 30 miles to the nearest Primark store, and it would have helped me over an emergency. I have spent a lot of money at Primark over the years, and am disgusted that they simply couldn't care less about the customer's problems, and are unwilling to put themselves out in order to give any supportI won't be shopping there again. .
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