I shop in Primark a lot and generally the quality of the clothes is good and better priced than other high street retailers, although the sizing of their clothes is all over the place often meaning I have to go up two sizes in jeans - that’s fine I expect it now, but their refund policy is shocking. I bought some jeans that didn’t fit and a bodysuit that was too short even though it was the right size on the label, I’ve searched everywhere for the receipt and can’t find it. Their refund policy is that you have to have the *original till receipt* not *proof of purchase* as you do with other retailers. Sometimes people lose their receipts, life happens! Luckily the value of my items I wanted to return was only £16 but if I were a person in financial hardship like so many people are these days, this would be a lot of money to suck up! I tried to ask if they would send me a receipt or if I called the store with my transaction info would they reprint it - I got repetitive answers basically stating their refund policy which I could find on the back of my till receipt…which is lost. I’m going to have to start trying clothes in the changing rooms each time from now on as I don’t want to risk losing my receipt god forbid.
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