I ordered an espresso machine that was listed as 'in stock.' Unfortunately, 'in stock' meant it was held in a warehouse and still needed a conversion and testing, leading to a lead time that wasn't clearly communicated upfront. Over the next three weeks, I had to follow up multiple times for updates. I was told several times that the machine was ready to ship, but those deadlines were repeatedly missed. Due to the ongoing delays and lack of a firm delivery date, I eventually canceled the order. I never received the machine, although I did receive a refund about a month after placing the order. While the staff were generally polite, there was a significant lack of operational transparency and timely delivery. I would advise caution if you need an item urgently.
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Specialists in the Coffee industry supplying espresso machines, grinders, tampers, coffee beans and all other accessories. Whether you are looking for a machine for your home or business we have something to offer, our mission is to provide you with amazing coffee and improve your daily brew. Order today for free delivery on all products.
