I have had a Prmis checking account for less than four (4) months. While the interest rate on their checking account in excellent, the bank is consistently fails to deliver services and has made egregious mistakes.Checks were sent with the wrong checking account number. And most recently my account was debited 21,000.00$ (twenty-one thousand) for a $2000.00 two thousand dollar check.Customer service waiting times or ridiculously long and, at times, in particular this evening there is no service on their 24 hour line.As regards the wrong check account numbers on my, checks, I I finally reached a service representative--wating hours on the 'phone. The rep, very nice, politite, but limited in her ability to help, told me her superior would call and leave me a detailed message about overnighting new checks. The superior did not leave a message. I called back many times, receiving a message of 37 - 40 minute wait times.This evening, I checked my account a saw the $19,000 bank error. The Primis 24 hour number has no representative on duty tonight.. I left four messages and no one has returned the call. There is no way to communicate with this bank, by 'phone or online. The contact online url does not work.
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Managing more than $3.4 billion in assets, Primis is the first bank to get it right. Primis brings the backing of an FDIC institution with the brains of a tech company — offering both security and ease; a solid foundation that’s future proof; and sophisticated offerings that are super simple to navigate. Primis breaks through all the fine print, wait times, and red tape — bringing to market services that actually serve and solutions that solve real life problems. Some say Primis is doing things different, we say we’re doing things right.See more
