Update: I was contacted by the CEO and he explained the entire situation they were dealing with. He straightened everything out for me and fixed my locked account. Initiated an ACH transfer from my old bank and Primis put a hold on that deposit. Called them and after a 45 minute wait i was told “I can only see on my screen what you see in your app”. I cannot help you until the other department gets in. Promised a call back; they didn’t call back so i had to call again and wait another 45 minutes. Once again no help and they said it was a glitch for the holiday weekend. My account is now locked for some unknown reason and nobody is answering the phone. I was lied to multiple times over the phone about the hold on my deposit, it was a glitch, it was fraud and so on. When the deposit was finally released they acted like it was never on hold!!!
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Managing more than $3.4 billion in assets, Primis is the first bank to get it right. Primis brings the backing of an FDIC institution with the brains of a tech company — offering both security and ease; a solid foundation that’s future proof; and sophisticated offerings that are super simple to navigate. Primis breaks through all the fine print, wait times, and red tape — bringing to market services that actually serve and solutions that solve real life problems. Some say Primis is doing things different, we say we’re doing things right.See more
