Hospitalised with bacterial gastroenteritis – hotel denied any responsibility Stay: 26 Nov – 3 Dec 2025, Platinum Suite, family of 4 (2 adults, 2 small children).On my second to third day, I suddenly developed severe diarrhea, abdominal pain and dehydration.The next morning I was seen at the resort medical center and immediately referred to hospital, where I was diagnosed with acute bacterial gastroenteritis. I spent the day in the emergency department on IV fluids and antibiotics.Our 3‑year‑old and 1‑year‑old children, my wife, my cousin and my father all had diarrhea during the same period. We did not leave the resort or eat anywhere else, only after several days consuming food and drinks at the property.The rest of our once‑a‑year family reunion was ruined: I was weak, could barely eat, and spent most of the time in the humid, musty‑smelling room. My wife had to manage a baby and toddler almost alone. I reported everything in person to the Platinum Lobby concierge. Nobody ever followed up. When I later sent a written complaint, management replied with templated emails denying any responsibility, suggesting the illness could have come from “many other sources”, and dismissing other guests’ similar complaints as “isolated comments” – even though a quick search shows groups of guests with the same symptoms around the same period.We paid about €1,990 for the stay and around US$ 1,500 in medical bills (resort doctor + hospital). The hotel refused any refund or compensation.I would not return to Grand Bávaro Princess and strongly recommend reading recent reviews carefully before booking.
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Pasa unas vacaciones inolvidables con Princess Hotels & Resorts. ¡Si reservas directamente con nosotros disfrutarás de grandes descuentos!
