Grand Canaria princess Booked with Hayes Travel travelled with Jet 2 half board 27th Feb to 9th march Arrived at hotel which has a beautiful entrance to hotel checked in at reception the lady who checked us in spoke so quickly we had to ask her to repeat several times. Only after a few days we realised the lack of information she had given us we found information from other guests Didn’t know you can upgrade to AI or AI premium All staff with exception of an issue as mentioned below were helpful and always say hello Cleaning staff who did the rooms worked very hard Al a crate Boho you have to pay for this on HB open till 5pm if AI you can get snacks but still have to pay for other food. Snacks not so good not 4 star food. Dull looking building so much more Could be be done with this building rarely we saw anyone in it Room. Beautiful room 511, 5th floor we were grateful given a sea view as we hadn’t booked it only disappointing thing you get sun on balcony 830am till 2pm and the rooms at the other side get it from late afternoon but that’s a personal preference and not the fault of hotel balcony has 2 chairs and table and a good size . Well cleaned and fabulous comfy huge bed. Lack of draw space but we managed. Pool. large pool half is heated but like most hotels it’s not heated that well very clean well maintained. Sun-beds adequate but not luxury some dipped in middle need changing. Pool area cleaned every day. Beware you cannot put towels on beds before 10am and go for breakfast the towels will be removed if no one on beds. Two bars at the pool If AI you simply help yourself it’s a great idea as this is the case all over hotel including restaurant with the exception of the main bar in lounge area it saves time. Bar/lounge Fabulous spacious lovely seating area bar always busy. Where it let itself down is on AI you are very limited to what you can have for example if you want Tia Maria AI you still pay nearly 5 euros not much more if HB they don’t have alternatives. The wine is cheap and nasty AI should be everything with minor exceptions only if you go premium do you get more options but not everything so this is definitely an area the hotel need to look at Restaurant Can’t praise this enough fresh food always hot lots of variety yes you may not like things but food is subjective always so much choices. I didn’t like the bacon unappetising but rest made up for it. They replenish foods constantly even if near to 9pm when it’s finished. As most hotels the deserts are often cream based they did have some cakes non cream in few occasions but this again is personal to me The salads and choice are amazing Fish night with abundance of smoke salmon all delicious We did have an issue concerning the restaurant and a member of staff but I am not going to dwell on on that as after speaking with front of house manager Lewis who was professional and acted immediately to rectify the problem and we thank him for that.Would we go back to this hotel yes definitely
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