We stayed recently in the Guayarmine Princess Hotel. It was the worst experience I ever had. read before you make your own booking with a princess hotel. See here our experience. The Hotel first gave us a hotel room on ground floor. once we arrived in our room there was a gutter smell. the cleaning crew came and sprayed some spray but this did not help. So we asked is this normal problem and they advised this is normal on this floor. We asked for another room. The hotel said we are full. I was about to go and check out again. They finally found another room. Later we found out that the hotel is build lower than the boulevard and that this is a structural problem as gutter goes to lowest point and they did not put protection inside so one can not prevent this smell if they do not make structural changes. the new room was next to the aircondition units of the next door hotel and making a lot of noise. We had to sleep with earplugs for this noise. Than the food market is a place where one eats and is buffet style food. The problem is that place is not good at all. Our experiences where terrible. As we have holidays together we like to eat together but if you tried this there your table might be cleaned, taken by other guests or your medicine trow out. so each goes separate turns and eats separate. the food they use is not fresh food but canned vegetables instead of fresh. the hygiene where also not up to par. the placemats were not cleaned. they have special roast restaurant a sit down dinner. it is a bit better but there they use a lot of salt in everything. food presentation is not there. the luxury dinner location in gazebo do not go there as there is the gutter smell of the street rising up. we complained to front desk as we asked for manager. but only guest services only replied. therefore a full letter will go to ceo of princess hotels as well as the guest services are rude and unprofessional and called us a liar and we were ordered not to speak to any other manager. services of hotel and food are 75 percent of your holiday and they were for us zero. the christmas dinner normally a special occassion but we had to walk away as the service and food were so bad. beware before you book as this hotel is very expensive for what you get.
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Pasa unas vacaciones inolvidables con Princess Hotels & Resorts. ¡Si reservas directamente con nosotros disfrutarás de grandes descuentos!
