Girl it’s not worth it! I’m been ordering from here for years and the clothes are cute and trendy. However, if you have any issues with packages or shipping, customer service is nonexistent and you end up wasting your money.I ordered a package of up to $150 and the tracking system said it was delivered, and after checking every place possible, and it was not. I reached out to the carrier and customer service for assistance. The carrier put in a ticket and told me I had to follow up with the retailer, (Princess Polly). When I contacted them through phone, the rep was pretty rude and told me I had to wait 5 business days even though it had marked my package as delivered. When I followed up after 5 days, the phone line had me on hold for a while, and then they disconnected it before I could reach anyone. Their text line never responded (I sent mid-day weekday business hours). I’ve sent 2 emails that never were responded to. I’m up to a week after supposed delivery date and no response, no refund, and no items that I ordered. Long story short, order with caution since they do not help with issues in shipping (no refund or resending the items) or provide good customer service. If your clothes deliver, they are cute. However if you have any issues at all, good luck getting anyone to help and you wasted your money for nothing!
Claim your business profile now and gain access to all features and respond to customer reviews.
