- Did not include VAT in checkout, only received an email including charges for VAT AFTER I paid (it was 55 pounds) - emailed customer service within an hour, and they refused to cancel the order - when it is not even dispatched yet and got told they they WOULD NOT REFUND VAT - Received my order after one week and only 2 of the 3 items came - emailed customer service and they have not been offered a fair solution yetSave yourself some time and money, don't buy from Princess Polly
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