They use an unheard of carrier that can’t route packages correctly and their own company policy is to wait 14 days AFTER the expected delivery date for said carrier to locate the misrouted/lost package before Princess Polly admits they lost it. Its been delayed twice already and their customer service and company policies are subpar in the industry. So we don’t have dresses we ordered in time for my daughters HOCO, despite ordering 2 weeks in advance, and won’t get a refund for another 2 weeks or longer. So I’m out money and no dresses.
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