I placed an order on July 16 with a shipping timeframe of 6 business days. When the package hadn’t arrived by July 29. I reached out to their customer service, who responded quickly with a canned response about 6 business days-July 29 was the 9th business day- and said I had to wait until the end of the day on August 4th. I reached back out on August 4th and was put off again until August 9th. I was unwilling to accept that and told them as much. I said that I would just do a chargeback with my credit card company if they were unwilling to do the right thing. I also reached out to the delivery partner, OnTrac, who opened a case and ultimately decided that the package was undeliverable because the could not locate it and advised me to contact the seller. I contacted Princess Polly with the new information and there latest 3 emails say that their policy says they can’t do anything for me until August 29, a full 44 days after I placed my order. Obviously, I will not be waiting for their “resolution” and have initiated a chargeback, but, buyer beware, you’ll be lucky to receive your package.
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