It’s taken me awhile to write this review but my experience has gotten to be so stressful and unbearable, I’ve gotten to a point of actually wanting to not be here because of Principal’s roadblocking to prevent me from being able to access my long term disability benefits that I’m entitled to and eligible for. The transition from STD to LTD (including final STD payment) has been the most stressful, anxiety provoking experience I’ve ever navigated. I have expertise in this space and I can’t imagine how people navigate it without some knowledge and support. Deadlines change arbitrarily and without ample notice causing distress (ie: finding out the week benefits are due to be paid that more information is needed which now allows them to disregard the earlier deadline and extend it), all information was provided ahead of time but they still request more (even information that doesn’t apply to the date of treatment which again creates unnecessary delays), I’ve had emails go ignored and have had to follow up multiple times to get a response. I’ve had the analyst intimidate and basically verbally reprimand me via phone to not send emails by being forced to answer calls on the spot when I’ve said my diagnosis does not support this. It does absolutely seem that they are only trying to delay payment (it’s now been 3 weeks and counting since ANY payment and prior to that the payment was also delayed at least 3+ weeks), and looking for any little thing they can find to deny you, all while your financial stress grows and they require you to continue treatment (ie: basically putting you into debt by requiring you to incur healthcare costs without stable income), yet you’re also not supposed to work as that jeopardizes the claim, so you’re in a constant limbo where they can request anything even when it doesn’t apply, change deadlines and tell you at the last minute, give themselves extensions whenever it serves them with no regard for the real life impact of what that means for you in terms of your ability to address even basic needs.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are Principal Financial Group®. We help people and companies around the world build, protect and advance their financial well-being.