I have ordered from PrintWorks Market Twice, both times, their photo albums. The first order went off great and I had no problems receiving my tracking number and order in the specified timeframe. I liked the photo albums and quality seemed fine. My friend works in the chessboard making business and told me to avoid their games as they are of cheap quality.The second order was horrendous. I placed my order on Feb 17th. When I had received neither a tracking code nor the package by Feb 26th, I emailed their customer service, and here’s where it gets even worse:1. They don’t reply until the evening of March 2nd.2. Every one sentence reply took 24 hours.3. They said my item was stuck in the delivery warehouse and didn’t give me a tracking number or a reason why. They just offered to send me the package again.4. I got fed up with them and called UPS directly to work out what was wrong, and they told me it was a seller issue, and the seller had not been providing the correct customs papers and so the item had been returned to them from Denmark- the item had never even set foot into the UK where I am based.5. I ask the customer service agent for a refund explaining this, because the item was for a birthday which was going to be too late given their massive delays on customer service. 6. Customer service at no point apologies. They accuse me of not wanting to pay customs which was not the issue at all. In my experience, customs is paid once the item is actually in the UK. UPS specified it was a seller issue. I was just disgusted by how they accused me of the problem when all of these failures sit squarely with the seller. Please save yourself some money and support others on Etsy instead. This company doesn’t know how to run a business.
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Designed to bring people together. Created to make moments last.
Swedish Lifestyle Brand founded in 2017, selling Coffee Table Photo Albums, Board Games, Essential Tools and much more.
