I ordered an air purifer and a filter from shopee. I tried on it for a while but within an hr. Carbon smell can be sense. I thought maybe filter was new smell will goes away after a while. 15mins gone, smell still strong. I sealed back and raised for refund. Shopee accepted and collect back next day. 8 days later I received sudden send back. I checked with Prism. Staff replied their QC team check and no fault found so my cancellation rejected. Shopee bill me back the amount. Its my first experience, item collected back but return back to me?!. I text the Prism via shopee chat. Staff said QC team said I return due to change of mind but item not seal. I said I request due to defect not change of mind. Staff simply want me to go through the troubleshooting. Said their technical team will contact me. Item left my unit for around 8days, send back said no defect. I need to accept an item that's wandering around not sure where and send back to me? Please consider before ordering from Prism.
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