prizepicks.com

Won’t let you withdraw winnings

I have an account with Prize Picks and have been attempting to withdraw funds to my bank account. The link from prize picks to Aeropay is not working and all I get is the loading message after entering my number. When I reached out to customer service they informed me that I would not be allowed to withdraw the funds that I had earned because I had deposited the entry fee via Apple Pay and apple pay is only available for deposits and not withdrawals. They refuse to allow me to save an approved alternative payment method such as linking a bank account. They said “If you are trying to withdraw with another bank/card - you have to connect it with your prizepicks account first by depositing (make sure its a bank/card that is allowed or is available for withdrawals as well). ​ ​Same method with paypal. PayPal is available as a withdrawal method but you first need to use it in placing a deposit into your PrizePicks account - for it to link up and show as an option in withdrawal's tab. You also have to playthrough the amount deposited to avoid playthrough error. Once those steps are done then it should show up on your withdrawals tab options.” Therefore I’m required to bet more in order to withdraw the funds I have already earned. That is abusing and deceptive. I should not be required to bet more and risk more funds in order to withdraw what I have already earned. They must allow me to save an approved payment method and withdraw without requiring me to bet more. The resolution I want is the ability to withdraw my earnings without betting more.

Date of experience: Dec 04, 2024