The product is decent, but I’m uncertain about the actual improvement in my children's skills. There was a lot of guessing involved, and the English program lacked proper phonics training. However, if you encounter any support issues, their service is abysmal. I was double billed and had to reach out multiple times for a resolution. Eventually, I contacted my bank regarding the duplicate charge. The service then canceled my membership while still owing me a refund for a premium membership.
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