Ordered a Bosch DIY UniversalBrush Rengöringsverktyg earlier this month with a paid home delivery through Airme. Delivery was scheduled however the courier left the package outside building in an unsecured location without any intimation and the product went missing. When I reached out to Proffsmagasinet that I didn’t receive the product with photo proof of the delivery mishap, reply from the customer care was irresponsible and lacked commitment in delivering the product. Here is the reply I received ‘When you choose delivery with Airmee, you also accept their terms of delivery. If someone has stolen your goods, you need to make a police report and contact your insurance company.’ With this Proffsmagasinet who offered to deliver using Airmee is not bothered about poor service and asked me to handle the burden of reaching out to insurance company. Product has not gone missing from my custody. Product is not delivered to me as per the delivery proposal, so it is between Proffsmagasinet and Airmee to handle insurance claim while I am either provided with replacement article or cancel the invoice. Edit w.r.t. reply from Proffsmagasinet: the problem is that Airmee delivered outside building and not my apartment door. I have had many deliveries in the past where the courier rings me at the building entrance and then drop outside apartment door (6th floor where I live). With this I have the information that the article is delivered n I can pick it. In this case no intimation was given and neither it was at my apartment door even though this information about 6th floor was given as per the delivery agreement. Unfortunately on Proffsmagasinet is not interested to hear out details but rather be skip from the conversation. Edit 2: Proffsmagasinet further investigated the matter and acknowledged the problem with delivery service and replaced with new article. I change my rating based on the support offered, however keep it average as customer service should be part of the business and not after social media review.
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