I ordered a vacuum cleaner. It was delivered. The box was in a very bad condition and ripped in some places. When I opened the box, the tube to the vacuum cleaner was bent and scratched!So the actual product is delivered defective, and the box it was packed in does indeed look used (definitely not new). I contacted customer support, over a week now and nothing.When you call, you get the automated voice machine and no one ever picks up! Someone else mentioned that they dont’t really answer their customers. I wish I read these reviews before i made my purchase :(Update:Ok maybe it is because of midsommar vacations.. I am willing to wait and seeI will update this story as well with what happens next…Ok, so now this has been handled. The vacuum cleaner was damaged during transport (so it was the delivery company and not the seller). The seller did a wonderful job, they paid for delivery back to them, so that they can claim damage control from the delivery company, they sent me a new one as well, and they were very sorry about what happened. So besides the fact that it did take a very long time for handling this, everything was really perfect! I think the long wait is just a misfortune as it coincided l with the most common and popular vacation periods here.I myself would recommend the store, and very much satisfied with the end result and the way they handled things!
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