We attended a “free professional football trial class” after seeing their highly polished Instagram ad showing happy, confident children coached by emotionally intelligent trainers. Unfortunately, the real experience was the complete opposite.First, there was no clear information about which ground to go to — despite multiple reminders asking us to confirm attendance. At the venue reception, there was no greeting or guidance, just a dismissive “try 8 or 9.”When we finally found the right ground, my friend’s excited twins went to the gate and waved at the coach to confirm they were in the right place. Instead of a warm welcome, the coach shouted at the child, “Can’t you see we are playing? How did you come in?” The field was overcrowded (40+ kids to one coach) and completely unmonitored.After an hour-long session where the coach barely interacted with the kids, my friend politely asked how his child performed. In front of 20+ kids and parents, the coach responded rudely, saying the child had a “behaviour problem” and “doesn’t listen,” and declared that he was rejected, i wont accept him — all because he had entered the gate earlier in excitement.This was humiliating and deeply upsetting for the child, whose confidence was completely shattered. The coach’s tone was arrogant and unprofessional — far from the emotionally intelligent mentors shown in their ads.If the organisation truly believes in building children’s confidence, they should train their staff properly, ensure DBS checks, and never allow a coach to shame a child publicly. The Instagram video is highly misleading, and if parents saw the reality of how children are treated, no one would sign up.Parents — please be cautious before booking. A “trial class” should build confidence, not destroy it.
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