DO NOT PURCHASE ANY HP LAPTOP FROM THE WEBSITE! I was not able to cancel without the 15% restocking fee. I wanted to cancel 1 day after purchasing and the item was not even processed yet. I purchased an HP laptop on October 19, 2020 since I had a programming assignment due in November. The item was supposed to be supposed to be shipped within 2-8 standard business days. It is now November 21, 2020 and I have not received my laptop. I ended up purchasing another brand at Best Buy. Please do yourself a favor and do not purchase any product from their online store. If you really need an HP product, use a third party seller where you can return without a 15% restocking fee. Always buy big ticket items with your credit card. Never with debit. I purchased with my debit card using Paypal and was not able win the dispute. Please stay away from this brand altogether. There are so many better brands that care for their customers and will not charge an outrageous return fee or have an incredibly inefficient shipping service. They will rip you off, just visit any Reddit thread or review website and you can read how terrible company HP is.
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