I had some freezing issues with my laptop. After trying everything (calling HP customer service several times for hours, using their USB recovery tool, updating drivers, updating Windows...), I figured out that the problem was on back side of laptop. When I applied some pressure there the laptop got unresponsive and i had to press and hold the power button to shut it down. After I send it to repair center, and got it back, I noticed that instead of 16gb memory I now have 8gb. I was in shock!!! I contacted HP and they told me that repair center will send it to me. Well, someone called from Texas repair center telling me that when they received the laptop it had only 8gb memory stick. I couldn't believe it !!!!! I told him to ask the technician or check their cameras because their technician is certainly 'knows' where my memory stick is. After that I called HP again, they told me that will contact me by e-mail or phone, BUT it never happened. What a customer service!!! Very disappointed!!! I will never buy another HP product.
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