For about twenty years, HP was my brand for printers, scanners, and then the all-in-one machines where I could fax as well. It was a perfect relationship of quality and service, worthy of a brand loyalty I rarely give. However, blind loyalty got me burned. Again! I bought an HP laptop to replace my old Toshiba M45 (an excellent laptop). This time I wanted to buy it online since I found out custom configuration was available. I got the best NVIDIA, memory, HDD’s, Processor, etc. This was the first laptop I bought with two separate drives as well. This way I can continue my practice of moving and storing my work, (C: to D:). Within in a week, the C: stopped working. I got an operating system (OS) not found error. I went to their contracted service vendor, Best Buy (BB) and they failed to fix the problem. After dealing with BB, I became aware, on my own, that my laptop problem was hardware related. So, I sent it to HP directly. HP emailed me an RMA label and were helpful with getting it shipped back. They even advised me to back up my D: files. This turned out to be excellent advice. It’s another practice I continue often using external HDD’s, SDD’s, thumb drives, etc. HP sent it back after some time. They said the C: HDD was replaced. When I got it back I thought maybe something was broken because I could feel the contents shifting within the shipping box. I opened it to find HP used too large a box. However, at least they used foam cushioning at the ends of the laptop even though the middle was vulnerable. It started up great. However, the D: wasn’t found. Considering the service from HP and their BB buddies, I went to a computer repair outside their sphere of influence. Turns out that HP simply swapped the C: with the D: instead of replacing the C: with a new part. I’m all for recycling and getting the most use out of items. However, the judgment HP used here resulted in a total service failure. Considering this, the attitudes from HP and their contractors, and other component problems, I simply can’t do business this way. I simply don’t have the time to invest in PC problems. It’s enough and more rewarding learning the various softwares I use. When I buy a new PC, I need the confidence to turn the key and drive. I’m an end user, not an Electrical Engineer.
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