this company is a complete joke. I had to send a parcel to Germany so I booked a pick up collection for 25th Nov, nobody showed up. Tried to call them during the weekend - but there was no one to answer (expected maybe). Called them on Monday, talked to support, they give me a ridiculous excuse (the driver couldn't find the address) and said it will be collected that day. Again, no one showed up - so I called them again on Tuesday (29th Nov) - same story: not their fault, will be collected today and so on.
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