I paid €31 for express delivery of my passport from an embassy within Dublin and have been waiting 8 days since I received shipping notification. I could have crawled on my hands and knees and received my parcel by now. I feel sorry for the people who work here as it’s clearly a larger fundamental issue with the company. I hope I never have to deal with GLS again, I am just going to go to their depot and beg for my parcel. Their customer service is clearly egregiously understaffed although when you do get to speak to people they are polite and it is obviously not their fault.
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