Of I could give a zero, I would!GLS had package from 3rd to 10th, or 7 days(for a 2-3 working day delivery). Accepted bank holiday but still way too long.Worse than that, I received email from GLS saying package dropped off at neighbours.When I rang GLS, they first said they were allowed to if no one home.I told GLS they had both her contact number and mine so why weren't we contacted?After explaining friend after surgery so was home they told me if she wasn't able to answer the door then they should have been informed!(They really need to make there minds up and get their story straight...was it she wasn't home or unable to answer the door?)When I explained she's not left alone either son or husband would be with her they said they'd ring driver.Their driver's answer was "she told me to leave it there"After contacting her son, GLS driver had rung my friend but it was the driver that wanted to leave it in a local shop, she did not ask it to be left there!How dare they, just because he couldn't be bothered to drive to her house....what sort of company is this???Pay for delivery and the customer has to go and collect it from a point that suits the driver!!!Shamefully ...I can't even call it a service.Update. After being in contact directly with my friend, the GLS driver didn't even ring her...he txt her and TOLD her where he was leaving her package and for her to collect it!!Seriously???
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