Parcel was due for collection on the Monday, they claimed the sender was not home for collection however the sender confirmed they were available all day. Similarly on the Tuesday they claimed the driver received the order to pick up the parcel during the day, however no pick up was attempted.Having re-booked for the following Monday a carbon copy issue of the previous week occurred: "Sender not at home for collection", followed by "the driver has received the order to collect the parcel" on the Tuesday. however, no attempt was made yet again.In the end I just had to use a different courier
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