I have sent 3 parcel through Parcel Direct and two of them arrived. One is missing. It get lost with all my summer clothes. I have tried to explain to the CS that I need that parcel and in 2021 is not possible to lose a tracking parcel. Anyway I spoke with the most unfriendly CS of all Ireland. It seems that they do not care and because i booked the service through Parcel Direct they wash their hands. I need to contact them everytime to get an update because they never called. I do not understand what is the matter, my parcel is in Germany lost and they cannot find it in the warehouse. I asked to sepak with a manager but neither Lavinia, Ellen or Rachel were able to transfer my call to a supervisor. Why I have not rights to speak with supervisor if you lost my parcel? Now everything is in the hand of a solliciotr but i am disgusted from this situation. Unbelievable.
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