I wouldn't even have given 1 star if I had the option. I sent a huge parcel with GLS weeks ago. I rang after a week as it hadn't been delivered(within the country) i was told they would look into it. "4days later I rang again to be told oh that enquiry is closed now, apply for refund here"... and that was it. 3 more phone calls and all with the same rehearsed line said. No apologies, no answers to my questions and absolutely no contact from them. If I hadn't followed it up id imagine I still wouldn't know. There are 2 little girls out there now that haven't received a box full of Christmas and birthday presents and I can't do anything about it now thanks to covid and brexit. Never will I use GLS again, absolutely shocking customer service!
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