I wouldn’t even give them 1 star, shocking service and completely unhelpful with any information when you do eventually get through to them on the phone, the uninterested customer service member said “well you won’t be getting it for Xmas as it sits in our sorting office 4 days before it goes out”, has to be the worst shipping company ever to deal with and I’d advise any company considering using them to avoid, my parcel sat in sorting Centre in Holland for 8 days and has been in transit to Ireland since December 19th hoping to get for Xmas but that hasn’t happened. Luckily my child is old enough to understand the situation but I’m sure there are many out there that need things for Santa. GLS you should be ashamed of the service you provide and the stress you cause people, you had many months to foresee the Xmas rush and take necessary steps in providing a more efficient service.
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