We have quite a few HP products - laptops and printers - and had been happy customers, but recent purchases will prompt us to look elsewhere for technology in future.The build quality of the laptops has decreased. Their performance is not on a par with our older laptops.I purchased a HP laptop (HP - 14-bp059sa 14" Laptop - Jet Black) on 28th August for my Mum's 90th birthday. She received it on 15th September and used it a handful of times. By 7th October it had already malfunctioned. The error suggested that the hard disk was defective.Currys insisted on a repair and so it was sent to TeamKnowHow who apparently can't source replacement parts for a HP laptop. My 90 year old mother is still waiting for the return of her laptop.My daughter received a HP Stream for her birthday - very slow...
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