Ordered a laptop of more than 1000 euro's, after 15 days (10 days after the expected delivery date) they emailed me that they can't deliver and if I accepted a laptop with "the same specifications", after looking carefully I found out the specifications weren't the same whatsoever and that the graphicscard was approximately 35% worse. The only other option the service desk offered me was to pay another 400 euros to get a slightly better laptop. After I declined they cancelled my order without my consent. 17 days 1000euros, 26 emails and 6 phonecalls later and I still don't have a laptop or my money. I have filed a formal complaint at the relative Dutch government agency (ACM)
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