Up till a few months ago we had a fantastic DHL delivery driver who delivered every parcel when she was supposed to. She must have either left or been moved to a different area, but the service since then has been diabolical. I've had 20kg of raw dog food dumped at an incorrect address, nowhere near my postcode (and this was the second attempt after the first shipment was returned to the depot as 'damaged' - so 40kg of dog food wasted). I have in the last couple of weeks had several parcels from Dunelm, most of which (unfortunately) have come via DHL who have consistently failed to deliver on the days we should have had the deliveries by, often notifying us of the revised date a couple of times before actually delivering. I don't know if we are unlucky with our driver now or if DHL have changed how they work things, but I have to say my heart sinks if I see that DHL is the courier as for us now they are the worst option available unfortunately.
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