Original delivery failed at 10.16 on 13 Jan - at 11.05 the same day I arranged a redelivery to my home address on 15 January - when I knew I would be at home. I had email confirmation of the change of delivery date. However the driver chose to ignore these instructions and instead delivered the parcel to a collection point at 18.11 - 1.5 miles away from me. I had to go out of my way to collect the parcel from there instead. Appalling service
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