I ordered an item on 23 January. It was handed over to GLS on 24 January, with a scheduled delivery date of 29 January. Since that date, there has been no update whatsoever. Every time I contact GLS, I’m given the same useless response: “It’s still in France.” No explanation, no timeline, no accountability — just vague excuses. To make matters worse, GLS actually tried to blame an Irish bank holiday for the delay… of a parcel that is supposedly still sitting in France. That excuse doesn’t even make logical sense. What makes this even more ridiculous is that I placed multiple other orders on the same day (23 January), all shipped by other courier companies, and every single one of them has already been delivered without issue. GLS stands out as shockingly incompetent by comparison. Zero transparency, zero customer service, and zero reliability. This is hands down the worst courier company I have ever dealt with, and I would strongly advise anyone to avoid them if you value your time, money, or sanity.
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