The car went into your approved garage on the 1st October and we got it back on the 12th October. The delay was all on your part, not the garage as I ended up telling them to just get the work done while they wait for you to respond to their communications as I needed the car done and would have to pay for it myself if you decide not to cover the work. After the work was completed and I had collected it, it took a further 24 hours for you to advise the garage of your decision. I wouldn't recommend your warranty to anyone nor would I be comforted knowing I was covered by you in the future
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