Awful attitude from 'customer services' dept after having to claim on my gap insurance as my car was stolen. I was told an official complaint had been made on my behalf, not surprisingly I did not hear back after that, as the person filing the complaint was the person who I had the issues with! Definitely cannot recommend them as a company for anybody older / less assertive, as even myself as a young PA did not understand the process and the person I was communicating with did not take kindly to questions and clearly had chip on his shoulder. Glad it's all over now!
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