Absolutely terrible company. If you have the chance to avoid them delivering your packages, I highly suggest you do so. I was expecting a package to arrive monday, but because i wasnt home, i wasnt able to accept it. No big deal, the delivery driver told me it would be delivered the following day, tuesday. Tuesday comes and there is no update. Wednesday comes and i am told it will get delivered this day. Its not delivered. I call and am told it will be delivered tomorrow, on thursday. Thursday comes, i call to verify it will get delivered, and im told that actually it will get delivered friday. Later in the evening on thursday, i receive a text saying its on its way to be delivered, after the woman i spoke to on the phone told me it was going to be delivered friday. A bit later, i recieve a text and an email saying there was an issue and my colis was unable to be delivered. After this i decide to change the address to a point relay, assuming this will be easier for the delivery drivers. Friday comes, and i call twice to verify the status and arrival of my package and am told both times that it will be delivered today at the point relay. At about 18h00 i go to the point relay to see if the package had been delivered because i wasnt receiving any updates like i was previously. The guy there (who has been the most helpful this entire experience) said that usually GLS comes later in the evening around 20h00 to 21h00, but that they are open until 21h30 so no big deal. I go home and receive another message from GLS saying my package will soon be delivered and they gave me a link to track the package. At around 19h00 I receive a notification saying that the package once again failed to be delivered, and now it will be delivered monday... Absolutely terrible experience from GLS.
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