I am happy to provide further details regarding my experience.
I purchased an item online in December 2025 which was shipped via GLS with tracking number 37688958402. GLS records show the parcel as delivered on 6 January 2026, however I was present at my address at the stated delivery time. No knock was made at the door, no delivery attempt was made, and no parcel was received. I checked with family members and neighbors — none of them received it on my behalf.
I contacted GLS Ireland on three occasions and received only automated acknowledgements in each instance, with no substantive investigation or follow-up:
Date GLS Case No.
10 January 2026 #00441370
15 January 2026 #00447137
24 February 2026 #00469958
I have now sent a further detailed email to GLS Ireland via the contact address provided by Trustpilot and I await a substantive response. I hope that this matter can be resolved promptly.
Under EU Consumer Rights Directive 2011/83/EU, Article 18, the risk of loss or damage to goods passes to the consumer only upon physical receipt. Until I physically receive the goods. A courier's 'delivered' scan does not constitute delivery.
Note: personal contact details have been omitted from this public response. Full details are available to GLS Ireland via the existing case references above and the email sent to you today.
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