Placed an order for their ‘armoured claw’ on the 19th of January and never received it. Originally, the shipping on their website said ‘4-8 weeks’ but after a couple months, I received nothing. I check their website again and saw that the shipping time changed to ‘8-12 weeks’, so I thought ‘okay, I’ll wait a little longer’. I waited until MAY and still hadn’t received anything.
So, I emailed them on the 24th of May; in which I told them that I hadn’t gotten anything regarding my order apart from the initial confirmation and it had been well over the shipping time on the website. I said I wasn’t looking forward to the order anymore and asked for a refund.
They got back to me 2 days later on the 26th, saying that they check with their warehouse and that my order was in the last stage of production and should be ready in 2 weeks, shipping in the first or second week of June with a tracking number. After that, i decided to wait a little bit longer.
First week of June comes, nothing. Second week of June comes, nothing. I wait until mid-July and still nothing, and at this point, i’m getting a little worried and upset.
I email again on the 17th of July, saying that it’s been over a month since it was supposed to be shipped out and that I’d still received nothing. I asked what was going on with my order and left it there.
A week passed and I got no reply from them, so at this point, I was tired of this. I opened a dispute with my bank on the 23rd, and it got accepted the same day. but the day after on the 24th, they have the audacity to finally reply.
Their reply was this:
‘Hey there,
To proceed with the cancellation of your order, we kindly ask that you cancel the chargeback filed with your payment provider. Once the chargeback is withdrawn, we will be able to finalize the cancellation on our end.
If you need assistance with this process or have any questions, please don't hesitate to reach out.
Thank you for your cooperation.
Sincerely,
COMTE’
At this point, I was already done with this mess. Project COMTE is an extremely unprofessional, scummy brand. avoid buying from them at all costs.
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