This has been the most frustrating experience I’ve ever had with an online order. The customer support was incredibly unhelpful, and to make matters worse, a company executive sent out a marketing message making light of mishandled customer funds. I ended up reporting the transaction as fraud and secured a refund through my bank. The product took over a month to arrive and was not as advertised. It resembled a cheap hoodie that might be worth $15, poorly made with noticeable flaws indicating it was rushed. Additionally, the fit was inaccurate, and it would likely shrink after just one wash. I cannot emphasize enough—avoid spending over $100 on a product from a company that clearly lacks the supply chain to fulfill orders efficiently, despite their heavy social media promotions, and does not possess the full rights to sell this product online. I hope this warning helps others considering a purchase.
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