I entrusted proovia couriers to collect and deliver a beautiful antique Victorian rocking horse as a gift for my daughter.I purchased the premium service for peace of mind in case of loss or damage although I didn’t envision this happening.Unfortunately the worst case scenario happened.The delivery was late and arrived without notice as I was going to my wedding rehearsal, which I was then late for!On arrival and inspection the horse was extremely damaged and leaning to the side so I contacted proovia to inform them. I also spoke to the lady I purchased the horse off who confirmed they had rushed the horse into the van and taken no care with it, it had then spent the entire journey unsecured and rocking and being bashed about to arrive in such a poor state.Fast forward over two months of slow replies to my emails and I’ve had no compensation paid or my courier fee refunded.I will fight til the end I will not let history or this antique be destroyed by negligence and be coerced or tricked into forgetting by the slow emails and requests for information and evidence they already hold.Do not trust proovia if there is damage they just play dumb and keep asking the same questions and responding really slowly hoping you will forget. I will not.This was a piece of history and a gift for my daughter to play with that has a high value and they destroyed it within an instance when all they are literally paid for is to transport something with care.Admit your negligence and just pay the compensation, it’s simple, it’s your mistake you were trusted and worse than damaging the item is then fighting against rightly compensating someone for breaking their property and sentimental valuables.
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