Overall a poor service.I have given the 2nd star as the item did get delivered but the journey was rough and totally avoidable with better customer service and communication.I arranged for an item to be picked up and delivered a couple days later some distance away. Originally arranged a couple weeks in advance and shortly after arranging I added a second item. Invoice immediately paid for the first item and likewise for the second item the next day. I spoke to customer services a number of times during the process, received receipts for both payments and even emailed to get absolute clarification everything was in order and all payments had been received, which was acknowledged. After making all my arrangements for the day of delivery for somebody to be at the other end to accept the ever changing time of expected delivery, to my horror late the night before received emails and texts saying delivery postponed due to non payment. As I could not contact anyone as office closed, I had an extremely stressful night. I sent emails which were responded to in the morning and told it was an error and items would still be delivered. As I was travelling I asked on 3 separate emails for someone to call me that morning to clarify what had happened but no calls were received. When I was able to call in myself later in the morning a lady just kept talking over me saying there systems did not see payments. No apology given or ownership of errors. I tried to register a complaint but again ignored.I would not recommend them or use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
