Still waiting for compensation for a completely ruined sofa, 6 months on. Having initially admitted their service was awful they now are trying to say my beautiful sofa showed signs of wear and tear before. It had one small mark on the back and one on the side. It is now ruined. They arrived with filthy, oily hands, started grabbing at it and moved it to take photos, of their own finger marks. Then bashed it against the top of the door trying to get it out the wrong way. Took it in a filthy van, drove off smoking, and it arrived three days later in a completely different van, with a very badly damaged arm and deep gouges all over it . Their claims team are criminals. They are all criminals.
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