I bought a beautiful 100-year-old antique bureau on eBay, in excellent condition. The seller arranged delivery with Proovia. It arrived on time, but after the drivers left I discovered several (more than 5 at least !!) fresh scratches, dents and damages on the front. The seller confirmed these were caused by mishandling during delivery.I contacted Proovia immediately, sent photos, and followed up several times over the past week. Apart from a brief apology, they have offered no additional help, no compensation, and no meaningful response. The damage was entirely avoidable and has ruined the finish of this rare find!!Extremely disappointing and unprofessional experience — careless handling and poor customer service. I would not trust them with valuable or fragile items again. Update: After nearly a month, over a dozen emails, and several phone calls, they have finally reimbursed the fair value for the damage. I have therefore decided to revise my rating to 3★ instead of 1★.
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