From the moment I selected a delivery day, the updates were perfect. I received my 3 hour slot the day before and a text when they were 15 minutes away. You are able to track the deliver as well... however, in my case they arrived 1 hr early which I did receive a text in advance to see if that was ok and it was. Upon arrival the drivers were pleasant and delivered my items to a room of my choice. From a service level perspective... other companies could take a leaf out of your bookExcellent communication
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