I have used Proovia to collect several household furniture items recently and for the majority I have been satisfied.There is generally good communication and items delivered on time.Unfortunately on 2 occasions the items have been marked/damaged by dirty ratchet straps, even after a a request to handle with care.Item 1 -light grey sofa delivered with dark oil type stains from the straps..Proovia refunded the sofa but not the collection fee.The sofa will be disposed of .Item 2- large Neptune dining table delivered with 2 diagonal ingrained marks across the table top .Claimed for fee to address the problem by carpenter.Proovia have offered half the delivery fee!I have forwarded my dispute to the relevant complaints body .Proovia have reviewed their offer. They have increased the amount to £100. I personally feel that this is an insult .
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